It's
9:35pm on a Tuesday night.
There's an issue with the server, but nobody is around to notice.
It's now Wednesday, 8:15am. The receptionist has immediately noticed that the system is down. The doctors have a full day booked starting at 9am.
The technician gets called at 8:30am, immediately as they open and schedules an emergency callout as the server was not responding remotely.
The technician cancels their other appointments and gets to their office at 8:45am, not too bad given the morning traffic.
The system is still down.
The technician begins diagnosing and finds the issue, the practice management application server had suffered an issue and was using 100% of the processor time.
The technician repairs the server by rebooting it, but in order to do it safely, needed to be able to stop the running programs first. Because the system is running so slowly this takes a while. Every command takes minutes to complete.
It is 9:45am, the system is back up, and the doctors are now
45 minutes behind schedule.
None of the staff could do any work because everything is done via computer.
If only there was a better way.